For guaranteed delivery before Christmas Day within Australia, please place your orders before 11.59pm AEST Wednesday December 12, 2018. For all orders after this date there can be no guaranteed delivery date. Delivery times for international orders may vary and will also be subject to customs delays during the busy holiday season. Complimentary Christmas Gift Card will be applied to all orders from November 5 – December 16, 2018. Gift Card will be inserted into each gift box.
- AUD $9.95 flat rate Australia-wide for all orders under AUD $60.
- Free delivery on all orders over AUD $60.
- Please allow 1-5 working days for delivery.
- If you have not received your order within 7 working days please email us at firstname.lastname@example.org
Should a parcel be returned to METIS due to any of the following reasons we are happy to arrange a redelivery:
- an incorrect, incomplete or insufficient address provided by the recipient
- the parcel is rejected.
A charge of AUD$9.95 will apply and your order sent via regular post.
METIS is proud to offer international delivery to our overseas customers.
- NEW ZEALAND: $30 AUD flat rate for all orders. Please allow 5 – 7 working days for delivery.
- ASIA & PACIFIC: $39 AUD flat rate for all orders. Please allow 6 – 10 working days for delivery.
- NORTH AMERICA: $39 AUD flat rate for all orders. Please allow 6 – 10 working days for delivery.
- SOUTH AMERICA: (excluding Peru) $45 AUD flat rate for all orders. Please allow 6 – 10 working days for delivery.
- EUROPE (NON EU/UK): $45 AUD flat rate for all orders. Please allow 6 – 10 working days for delivery.
- AFRICA: $45 AUD flat rate for all orders. Please allow 6 – 10 working days for delivery.
Parcels are delivered by trackable international express courier.
International delivery costs do not include any taxes or duties applied by the destination country. These additional charges (if applicable) are the sole responsibility of the delivery recipient. It is advised to contact your local customs office for any information on what these charges may be.
Please note that in accordance with Australian export regulations, we are required to declare the exact value and status of each parcel. We are also prohibited by law from identifying an order as a gift for export purposes.
If you decline to pay the applicable taxes and duties and your order is returned, initial shipping costs will not be refunded.
Delivery of International Orders
A signature is required for international deliveries and it is the sole responsibility of the receiver to provide an address where someone will be available to receive and sign for the parcel. Should a parcel be returned to METIS due to any of the following reasons, and a re-delivery requested by the recipient, a fee of AUD$30 will apply:
- Multiple unsuccessful delivery attempts,
- Failure by the recipient to contact the delivery service in their receiving country to arrange a re-delivery,
- If a parcel remains unclaimed by the recipient or,
- An incorrect/insufficient address provided by customer.
Should a refund be requested due to any of the above reasons for the return the initial freight charge will not be refunded.
Tracking details are forwarded to the email address provided at time of ordering (be sure to check your junk/spam folder). It is the responsibility of the recipient to monitor the tracking of the parcel. Please contact our team at email@example.com should you require further details regarding your order or its delivery.
All orders and applicable shipping costs are in Australian Dollars (AUD)